INDIVIDUAL APPOINTMENTS
Havant Dog Grooming feels that dogs benefit from individual appointments so your best friend is groomed in a friendly, stress free environment, this means that your best friend gets groomed in a animal friendly grooming shop without having other dogs waiting in cages AND WITHOUT bark,bark,bark and more barking !!!! your best friend gets our undivided attention. As Havant dog grooming grooms by individual appointments we run to a strict time schedule and ask you to be on time when dropping your dog off to be groomed to picking your dog up when groomed. Your dog will be in our care for approx two hours while grooming takes place and you will be phoned when your dog is ready for collecting.
BEFORE YOUR VISIT
Please ensure that your dog has had a good walk before hand.
The less energy your dog has the more likely it is that they will relax and enjoy themselves. This also gives your dog chance to go to the toilet.
NEW CLIENTS
New clients are required to fill out a disclaimer form with owner / dog / vet / illness / temperament details. ( this will only take a minute of your time. ) NO DETAILS NO GROOM
PAYMENT
Please note that at the moment we can only except cash payments.
SKIN COMPLAINTS
If your dog has a skin complaint please feel free to bring any veterinary shampoo / own doggy towel you may have .
AGGRESSIVE DOGS
You are by law to advise us if your dog has ever shown signs of aggression or has been aggressive. we the groomers refuse the right to groomed any dog that shows aggression while in our care you will be required to collect your dog at once even if your dogs groom is unfinished !! and payment in full is required. the owner is held liable for any bites caused by their dog.
CANCELLATION / MISSED APPOINTMENTS
Cancellation / missed appointment fees will be charged at 50% of your appointment price if not cancelled within 24 hours of appointment time.
DEMATTING
Havant dog grooming abides by the Animal Welfare act 2007 section 5 where in it states "ALL ANIMALS ARE TO BE PROTECTED FROM PAIN, INJURY, SUFFERING AND DISEASE" dematting is extremely painful and therefore we refuse to dematt dogs.
If your dog is matted he may need clipping off, PLEASE NOTE clipping off a matted coat may cause nicks to his skin / skin irritation. You will be required to sign a "PERMISSION TO SHAVE A MATTED COAT" form.
PLEASE NOTE we are not here to clip a matted coat off the same dog at every appointment that is made for the dog.
Clipping off matted coats will be charged at a higher rate due to extra time and wear/tear on our equipment.Grooming for your best friend is meant to be a pleasure not a bad experience !!
GLAND CARE
If your dog requires their glands to be emptied this service will be carried out at bath time as this helps to relax the muscles and makes it more comfortable for your dog. Not all dogs need their glands done as this can cause problems. PLEASE ADVISE ME WHEN BOOKING YOUR APPOINTMENT .
EAR CARE
Ear cleaning / plucking will be carried out at your dog appointment. You are welcome to book an appointment for ear care only ( £ 5 )
NAIL CARE
Nail care will be carried out at your dogs appointment if needed please note we do not clip nails if we think they do not require clipping . Dogs with very over grown nails will be required to have two appointments so the first nail clip allows the vain to shrink back up in to the nail allowing more nail to be clipped ( second appointment will be two / three weeks after the first clip ) You are welcome to book an appointment for nail care only ( £7 )
PUPPYS
Puppys are advised to come for baths and grooms from a young age.(all puppy jabs must be complete ) PLEASE NOTE that Havant dog grooming does not clip puppys under six months old due to our own personal opinion as we feel that puppys need to come for baths / grooms so they get to know all the sounds, smells,what is required of them / what is going to happen when they come for their bath/ groom, to get to know us and they get to know that YOU ( their mummy or daddy ) WILL BE BACK TO COLLECT THEM!!. We are animal lovers and will not cause any animal distress.
OUR CARE
Your dog while in our care will be treated and groomed as if it was our own .We try our best not to use muzzles but for the safety of ourselfs sometimes it may be necessary.We are honest and will tell you if your dog has been well behaved or has misbehaved while in our care, we do not and will not tell you that your dog has not misbehaved while in our care so not to lose custom , if your dog has misbehaved while in our care we will let you know so that we can talk through the problem and give time and care to your dog and if your dog needs extra time , extra time will be spent with your dog. Our job is not just to groom your dog but also to make sure your dog enjoys being groomed while in our care.
OUR EQUIPMENT
The equipment we use is the best on the market, we have an electric grooming table which lowers down to the floor allowing your dog to walk on and of off, we use the quietest dryer on the market so not to frighten your dog .The blaster we use has two speeds allowing us to use a slow blowing air if your dog is nervous . Tools we use are brought from a professional grooming company .
HYGIENE
Barbicide is used to clean all tools , grooming table top and bath after each dog. Each dog has clean fresh towels for drying off .
